Refund Policy
Return & Exchange Policy
Your satisfaction is our top priority. If you are not satisfied with a product, or received a defective or non-matching product, we guarantee an easy and clear return and exchange experience under the following terms.
Allowed Period
- You have the right to request a return or exchange within 14 days of receiving the order.
- The receipt date is calculated from the date the package is delivered to you or your agent.
Return Acceptance Conditions
- The product must be in its original condition, unused, with full packaging and accessories.
- The product must have a clear manufacturing defect, not match the advertised specifications, or the submitted order.
- Product condition must be documented (photos/video) when contacting us.
Cases Not Covered by Returns
- Custom and made-to-order products, such as custom 3D printed parts — unless there is a clear defect on our part.
- Products damaged due to misuse or failure to follow operating instructions.
- Opened or used products that have lost their original condition without a defect on our part.
How to Request a Return
- Contact us through our contact page or WhatsApp number within the allowed period.
- Include the order number, the reason for the return, and product photos.
- After approval, we will arrange the return method and refund details for you.
- We reserve the right to inspect the returned product before accepting the return.
Refund
- After the return is approved, the full amount will be refunded to the same payment method or an electronic wallet (InstaPay / Vodafone Cash) within 3–7 business days.
- Shipping costs for defective or non-matching products are covered by the store.
- In case of exchange, the replacement product will be sent as soon as it is available in stock.
Have a question about returns? Contact us now and we'll respond as soon as possible.